We recognize that our Return Policy and Procedures (as defined below) may seem strict but it is one of the primary reasons that we can provide you with such low prices.
Please Read Our Return Policy Carefully
Software, spare parts, cables, printer consumables (cards, labels, ribbons, printheads, HID cards, etc), are NOT returnable.
All RMA requests, including any order discrepancies, must be made within 15 days of receipt.
All returns/exchanges will incur a minimum restocking fee of 10-25% (varies by manufacturer and condition) or $50, whichever is more.
Customer is responsible for freight costs when returning any product. Shipping and Handling Fees are not refundable.
Opened, used, and/or discontinued items are NOT returnable. Special and Custom Orders are non-refundable.
Credit will be issued only after inspection.
All returns must meet the following criteria:
(1) Have a valid RMA number (items received without an RMA number or an expired RMA number will be returned unopened). RMA numbers are valid for ten (10) days only and
(2) Be in "like-new" condition meaning all items received must:
- Be in brand new (unused), resalable condition
- Have all original manufacturer's packaging (both inside and out)
- Have all manuals, accessories, software, cables, warranty card, static bag, etc (just as received)
- Have no writing on any boxes