Datacard Group continuously improves the features and functions of our software
products. When you choose a Datacard Software Maintenance Agreement (SMA), you get
access to new software versions immediately, as well as unlimited technical support
by phone and other outstanding advantages.
Expert technical phone support. With an SMA, you get unlimited access
to Datacard software support experts who answer your questions quickly and provide
the help you need to be successful. The Customer Care Center answers calls 24/7,
and software support engineers are available to speak with you from 7:00 a.m. to
6:00 p.m. CST, Monday through Friday.
Software upgrades, updates and service packs at no charge. During the
term of the SMA, you will receive all released enhancements for your Datacard software.
This includes all version releases to the left and right of the decimal. In other
words, your organization can take full advantage of new features and enhancements
quickly, which may enhance your overall productivity.
Online tools. Your SMA includes access to an online database of software
drivers, technical tips and answers to frequently asked questions.
12-month agreements. Each SMA gives you the option to renew the agreement
annually. We also offer multi-year contracts on request.
